How to raise an Issue

Got an Issue? Let’s Get it Sorted.

If something’s not quite right or you need a hand, you’re in the right place. We’re here to help — just follow the steps below to tell us what’s going on, and we’ll get on it as quickly as possible. Whether it’s a small glitch or a bigger hiccup, we’ve got your back.

Here’s How to Raise a Support Ticket

Getting help is simple — just follow these steps to raise a ticket through the RLD Support Portal:

Log in to the RLD Support Portal.
Click on “Raise a New Ticket”.
Choose your Request Type from the list.
Under Product Grouping, select “Workforce & Operations”.
Then under Product, pick either:
– Attendance Devices
– Allocate Optima (HealthRoster)
…depending on where your issue sits.
Fill out the rest of the form — the more detail you can give in the description, the better. You can also attach screenshots or videos to help explain the issue.
Hit Submit.

Once submitted, your ticket will go to the RLD support team for triage. If it’s something we need to jump in on, they’ll get in touch with us directly — and we’ll take it from there.

That’s it!
You’re all set. Raise your ticket, sit tight, and someone will be in touch soon if we need to step in.
In the meantime, feel free to use the links in the header to check out our User Guides and FAQs — they might have just what you need.

Got an Issue? Let’s Get it Sorted.

Here’s How to Raise a Support Ticket

ABOUT US

MENU

SOCIAL